Sr. Healthcare Liaison, RN (NOLA)

About Us:  

myLaurel is the leader in home-based acute care tailored to the needs of frail, elderly, and complex patients. Our innovative Recovery at Home, Rapid Advanced Care, and Acute Care at Home models provide unmatched utilization reduction and readmission prevention for high-risk populations. Utilizing an interdisciplinary team of telehealth physicians, in-home paramedics, and RN care managers, myLaurel ensures patients avoid the conventional acute care journey from ER to admission to post-acute care.  The innovative care model creates dramatic cost savings, helps patients avoid hospital-acquired conditions, and radically improves the patient and caregiver experience.  

 myLaurel Health has three clinical service programs: 

• Rapid Advanced Care: on-demand in-home acute care
• Acute Care at Home: hospital patients are discharged home, and advanced care is continued in the home while simultaneously providing transition care, reducing time in the hospital and significantly reducing readmissions 
• Recovery at Home: post-hospital discharge program  

Summary Description
We are seeking a dynamic and results-oriented Senior Healthcare Liaison, RN to spearhead the launch and growth of a new service line within a prominent hospital system. The ideal candidate will possess a strong clinical background, coupled with exceptional relationship-building and strategic thinking abilities. This role requires a collaborative individual who can seamlessly integrate into the hospital’s culture while fostering strong partnerships and expanding our service line.
 

Key Responsibilities: 

• Relationship Building: Cultivate and maintain strong partnerships with hospital leadership, medical staff, and key stakeholders to foster collaboration and support. 
• Patient Referrals: Proactively identify and develop referral sources within the hospital and community to drive patient volume.
• Patient Engagement: Educate patients/caregivers, ensuring understanding and agreement to the program, providing discharge instructions, and visit expectations.
• Strategic Development: Partner closely with Client Success to execute a comprehensive growth strategy for the new service line, aligning with the hospital's overall objectives.
• Clinical Expertise: Leverage clinical knowledge to provide expert guidance and support to the healthcare team in advocating and recommending patients for the program.
• Operational Integration: Collaborate with hospital staff to ensure seamless integration of the new service line into existing workflows and systems.
• Performance Measurement: Track and analyze key performance indicators to measure the success of the service line and identify areas for improvement.
• Team Collaboration: Work closely with the myLaurel team to ensure alignment with company goals and strategies.

Typical Day in the Life:
 

• Attend daily hospital round huddles
• Census and chart reviews
• Referral tracking
• Hospital Staff & Provider program education and engagement
• Patient/Caregiver program education and engagement
• Attend other meetings as needed

Key Competencies 

• Comprehensive Clinical Knowledge
• Advanced Care Coordination and Transition Management expertise
• Excellent collaboration and interpersonal communication skills 
• Self driven with excellent organizational and time management skills
• Electronic Health Record (EHR) Proficiency
• Skilled in navigating complex care systems

Key Performance Indicators (KPIs)

• Referral Volume and Efficiency
• Referral Conversion Rate
• Referral Appropriateness
• Patient Engagement and Satisfaction
• Reduction in Readmission Rates for referred patients
• Hospital Partner Engagement and Satisfaction

Requirements

• Current and unrestricted RN
• Minimum of 5 years of clinical experience in an inpatient or emergency room hospital setting
• Proven track record of success in developing and launching new healthcare services.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Bachelor's degree in Nursing or related healthcare field required

Special Considerations

• Prolonged periods of sitting at a desk and working on a computer.
• Walking and standing for a period of time

Location:  On-site

Compensation & Benefits:

• Hourly rate: $50 per hour; plus productivity bonus based on performance metrics.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.